Shipping policy

LMG Rocks and Crystals dispatches good Australia wide and Internationally. Normally orders are dispatched within 24 hours of your purchase. If there is a delay in dispatch you will receive email notification of the expected dispatch time frame.


 

Within Australia delivery times are estimated to be between 2 - 5 days depending on your location. Within Australia we offer free standard shipping on orders over $80.

Within Australia standard shipping price

Starts $8 for items under 1kg.

Between 1kg and 3kg $11.

Between 3kg and 5 kg $14.

5kg and over is $18.

Express post available and will calculate at check out.


 

International orders shipping price will calculate at checkout based on quantity, destination and weight.


 

Within Australia we offer free shipping on orders over $80. All orders are shipped by Australia Post and tracking is provided.


 

Return Policy

If you are dissatisfied with an item, you can return it for a full refund. The item must be returned to us, within fifteen days of receipt and in good condition.

For a refund please email us at leanne@lmgrocksandcrystals.com.au within the 3-day time limit with details of the faulty item/s as follows and include photos if possible.


 

  • Order No.

  • Name

  • Address

  • Goods ordered

  • Problem(s) with goods

  • Proposed solution (i.e) Replacement


 

Damaged items will then need to be returned to us at our cost. Shipping charges for returning items that customers are dissatisfied with will be the responsibility of the buyer unless otherwise agreed by us.


Please contact us prior to returning your items first and we may be able to come up with an alternative solution that will save you from having to return the item.


 

Please do not damage the packaging and always send back the item in its original packaging unused, undamaged and unmarked.


 

Privacy Policy

LMG Rocks and Crystals is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information. 

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act).


 

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.

This Personal Information is obtained in many ways including via our website www.lmgrocksandcrystals.com.au by telephone, by email, from other publicly available sources, and from third parties. We don’t guarantee website links or policy of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.


 

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

• For the primary purpose for which it was obtained

• For a secondary purpose that is directly related to the primary purpose

• With your consent; or where required or authorised by law.


 

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

• Third parties where you consent to the use or disclosure; and

• Where required or authorised by law.


 

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.


 

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

LMG Rocks and Crystals will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information we may require identification from you before releasing the requested information.


 

Maintaining the Quality of your Personal Information

It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.


 

Policy Updates

This Policy may change from time to time and is available on our website.


 

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at:

leanne@lmgrocksandcrystals.com

Store Policies 

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